Support

Need help with your order or account? We typically respond within one business day.

Contact

General support: [email protected]

Privacy requests: [email protected]

Cancellation and Refunds

Orders in QUEUED status can be cancelled from your order screen.
Orders already in production cannot be cancelled.
If your print arrives damaged or defective, contact support within 30 days with a photo of the issue.

What Happens After Checkout

Stripe confirms payment.
Our webhook pipeline creates your fulfillment order with Gelato.
Your dashboard status updates from queued to production to shipped.
You receive tracking details when available.